FAQ

Common Baniya is a grocery store operating in Mumbai. We offer a wide range of food products for all your everyday needs and even offer grocery home delivery.

You can choose from over 100+ products spread across various categories such as grocery, Dry Fruits, Dals & Pulses, beverages, personal care products and much more.

Common Baniya currently operates in Mumbai.

We deliver in select localities across the cities we are present in. You can edit your location settings to check if we deliver in your area.

There is no minimum order value. However, selected localities have a minimum order value to qualify for free delivery. In case you do not reach the limit, a delivery charge will be levied against that order.

No, we do not charge anything over and above the rates shown. However, we do have a delivery fee in case the order value per store does not reach the minimum order value for free delivery.

Yes, you can track the status of your order under the My Orders section.

You can edit your products in the cart before checkout. If you’ve already placed your order, you can cancel and reorder with the required list on Web.

Common Baniya accepts multiple modes of payment. You can make online payments using credit cards, debit cards, netbanking, PayTM, PayU Money and Mobikwik Wallet. Cash on delivery (COD) is also available for orders less than Rs. 5000.

1) For pre-paid/online transactions the refunds will be credited/rolled back to your original mode of payment, i.e. within 7-10 working days for debit/credit card payments and 24-48 hours for other wallets.

2) For COD related transactions the refund will initiated at the time of Delivery itself or call our customer care or send us mail on info@commonbaniya.com for details.

We handover the receipt from the merchant to you at the time of delivery. Also, you can look at your transaction history in the “My Orders” tab.

Common Baniya provides easy and hassle-free cancellation. You can cancel your order via on web before it is dispatched to your home. This option is available under the “My Orders”

If you’re dissatisfied with the products delivered, please register a complaint on Web within 48 hours for non-perishable items and 24 hours for perishable items. Our customer support team will get in touch with you to resolve this issue. You can also return the products which you are dissatisfied with, at the time of delivery and we will get the refund initiated for you.

Yes, you can do this by clicking on the Need Help option in “My Orders” section. You can also reschedule your order as per your convenience basis the slots available, provided the order is not already en route.

Please note: To reschedule your order please call us on 7700090236 or send us mail on info@commonbaniya.com with your order ID.

You can use the “Contact Us” section on web. Our customer care executives are always happy to help.

Our grocery and other products have a quality check process in place to ensure quality of the items delivered, is up to the mark. Do let us know within 24 Hours if you’re not happy with the quality of the product received.

You will receive an SMS notification informing you about the unavailable items in this situation. Refund (if any) will also be initiated within 24 hours.

Yes, it is. All transactions on Common Baniya are completed via secure payment gateways (CCAvenue) we do not store your card details at any given time.

Depending on store timings and store capacities, your order may be scheduled for a different day.

Sure. Once order placed. Send us email or whatsapp us on 7700090236 with Order ID to schedule.

We have min order value of Rs.2000 for selected localities which are usually out of our delivery boundaries.

In some locations, our deliveries begin from 6 AM and the last delivery is completed by 11 PM.

We at Common Baniya offer hassle free shopping and by that we mean it. Call us on 7700090236 to change order address.

On rare occasions, due to unforeseen circumstances, your order might be delayed. In case of imminent delay, our customer support executive will keep you updated about the delivery time of your order.

Yes, if you refer your friends and family you will get certain discounts. This discount will be mutually decided between you and Common Baniya.

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Free & Same Day Delivery

Order before 15:00 and get same-day delivery.

100% Satisfaction Guarantee

Not satisfied with a product? Return it at the doorstep & get a refund within hours.

Great Daily Deals Discount

Cheaper prices than any other online supermarket.

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